Many Indonesian information channels, newspapers and social websites focused on the strikes, writing negative tales about Celltel.

A decision has long been manufactured to work small, but additional specialised contact centres in Australia but with the opportunity of being offshored Down the road.

a person contact centre worker instructed the regional news channel when protesting outdoors the call centre setting up.

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In 2023, Celltel was prosperous in establishing their connect with centre in Indonesia. For the initial 12 months the call centre was accomplishing quite very well Assembly targets with regard to the amount of phone calls they handled for every hour, spending a lot less money on wages than their budgeted allowance, no hire costs, reduced turnover costs (workers resignations/terminations), negligible additional time compensated and minimal client issues about service furnished by the decision centre.

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Even managers are worried about the situation. A person entrance-line supervisor said to the nearby newspaper:

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